Consumer Information: Access to Health Care Records & Complaints

This page is provided in order to comply with Texas House Bill 4224 (HB 4224). It explains how to request your records, contact licensing/disciplinary authorities, and file consumer complaints.

You have the right to request and receive a copy of your mental health records. To obtain your record submit a written request to your provider via email, secure portal, or mail. This is in accordance with Texas Health & Safety Code §611.0045

Your provider has 15 days to respond to your written request according to Texas Health & Safety Code §611.008(a)
 

Texas Behavioral Health Executive Council (BHEC)
If you have questions about a licensed professional, or wish to make a complaint contact BHEC directly at
1801 Congress Avenue, Suite 7.300, Austin, Texas 78701
bhec.texas.gov/discipline-and-complaints/ |  [email protected]
1-800-821-3205 | or by using the council's complaint form. 

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Filing a Consumer Complaint
To file a consumer complaint about mental health services, visit the Texas Office of the Attorney General.
texasattorneygeneral.gov/consumer-protection